RETURNS & EXCHANGES

WHAT IS THE WINDOW FOR RETURNS OR EXCHANGES?

REQUESTS MUST BE INITIATED WITHIN 7 DAYS OF DELIVERY. REQUESTS RAISED AFTER THIS PERIOD WILL NOT BE ACCEPTED.

DO YOU HAVE A RETURN / REFUND POLICY?

ALL SALES ARE FINAL.

DEADBEAR DOES NOT OFFER A REFUND POLICY.

RETURNS, WHERE APPROVED, ARE PROVIDED ONLY IN THE FORM OF DEADBEAR GIFT CARDS, SUBJECT TO THE TERMS BELOW.

ARE REFUNDS PROVIDED?

NO. ALL APPROVED RETURNS ARE ISSUED STRICTLY AS DEADBEAR GIFT CARDS.

NO CASH, BANK, WALLET, COD, OR ORIGINAL PAYMENT METHOD REFUNDS WILL BE PROCESSED UNDER ANY CIRCUMSTANCES.

WHAT ABOUT PARTIAL COD PAYMENTS?

ANY AMOUNT PAID AS PARTIAL COD OR ADVANCE PAYMENT IS STRICTLY NON-REFUNDABLE UNDER ALL CIRCUMSTANCES.

HOW ARE EXCHANGES HANDLED?

EXCHANGES ARE PROCESSED WITHIN 24–48 HOURS ONCE THE PRODUCT IS RECEIVED BY US AND SUCCESSFULLY PASSES THE QUALITY CHECK. PLEASE NOTE THAT THE COMPLETE EXCHANGE PROCESS, INCLUDING TRANSIT AND INSPECTION, MAY TAKE UP TO 7–10 DAYS.

EXCHANGES ARE SUBJECT TO PRODUCT, SIZE, AND STOCK AVAILABILITY.

IF THE REQUESTED ITEM IS UNAVAILABLE OR DISCONTINUED, A GIFT CARD OF EQUIVALENT VALUE WILL BE ISSUED.

WHEN WILL THE GIFT CARD BE ISSUED?

GIFT CARDS ARE ISSUED WITHIN 24–48 HOURS ONCE THE PRODUCT IS RECEIVED BY US AND SUCCESSFULLY PASSES THE QUALITY CHECK. PLEASE NOTE THAT THE COMPLETE RETURN PROCESS, INCLUDING TRANSIT AND INSPECTION, MAY TAKE UP TO 7–10 DAYS.

DEADBEAR RESERVES THE RIGHT TO REJECT ITEMS THAT FAIL INSPECTION.

HOW DOES THE RETURN / EXCHANGE PICKUP WORK?

ON APPROVAL, A REVERSE PICKUP WILL BE ARRANGED FROM THE DELIVERY ADDRESS.

A ₹150 PICKUP FEE WILL BE CHARGED FOR BOTH EXCHANGES & RETURNS.

IF REVERSE PICKUP IS UNAVAILABLE AT THE PIN CODE, THE CUSTOMER MAY BE REQUIRED TO SELF-SHIP THE PRODUCT TO THE ADDRESS PROVIDED BY DEADBEAR. SHIPPING RISKS DURING SELF-SHIPMENT REMAIN THE CUSTOMER’S RESPONSIBILITY.

WHAT ARE THE ELIGIBILITY CONDITIONS?

ITEMS MUST BE UNUSED, UNWASHED, UNDAMAGED, AND RETURNED WITH ORIGINAL TAGS, LABELS & PACKAGING.

ITEMS SHOWING SIGNS OF USE, DAMAGE, ODOUR, ALTERATION, OR WASHING WILL BE REJECTED WITHOUT EXCEPTION.

ARE SALE OR PROMOTIONAL ITEMS ELIGIBLE?

ALL SALE, DISCOUNTED, AND PROMOTIONAL ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

CAN ORDERS BE CANCELLED AFTER PLACING?

NO. ORDERS CANNOT BE CANCELLED, MODIFIED, OR ADDRESSED ONCE CONFIRMED.

WHAT IF I RECEIVE A DEFECTIVE OR INCORRECT PRODUCT?

ISSUES MUST BE REPORTED WITHIN 7 DAYS OF DELIVERY WITH CLEAR UNEDITED IMAGES AND UNBOXING DETAILS WHERE APPLICABLE.

UPON VERIFICATION, DEADBEAR MAY OFFER A REPLACEMENT, EXCHANGE, OR GIFT CARD, AT ITS SOLE DISCRETION.

FINAL DECISION

DEADBEAR RESERVES THE RIGHT TO APPROVE OR REJECT ANY RETURN OR EXCHANGE REQUEST. ALL DECISIONS MADE BY DEADBEAR SHALL BE FINAL AND BINDING.

SUPPORT

FOR ANY FURTHER ASSISTANCE, PLEASE FEEL FREE TO WRITE TO US AT HELP@DEADBEAR.IN.

ALTERNATIVELY, YOU MAY CONTACT OUR CLIENT SUPPORT TEAM AT +91 9599590689 (WHATSAPP AVAILABLE).

SUPPORT HOURS: MONDAY TO SATURDAY | 11:00 AM – 7:00 PM